Customer loyalty means nothing to T-Mobile
I really wish that customer loyalty meant at least a little or more to T-Mobile or any other company for that matter. While this post will be directed towards T-Mobile, I already know that 99.8% of other companies out there do not care about customer loyalty either, and most, if not all, should.
Why is there not some type of loyalty program or something similar to existing customers that have been around for say more than 6+ or 8+ years at T-Mobile? I have personally been a loyal customer of theirs; since I have always loved T-Mobile for that matter too, for over 8 years now. I have I never been with another carrier, and I hope to never especially the death star AT&T. Which I am glad they pulled out of the merger! :)
I am a huge tech geek I guess you would say. I normally happen to pick a phone that will last me more than 2 years not just because of the horrible decisions cell phone companies make for a customer to only be able to upgrade your phone every 2 years with contract renewals. However, in my case, a newer and better phone has since come out that I absolutely want but do not necessary need per say. That phone is the Samsung Galaxy S2 and on T-Mobile it is called the “Hercules.”
I would honestly love to see some type of loyalty program exist to where maybe you could upgrade your phone, with a renewal contract, every year once you have been with them for an x amount of years that they would decide rather it be 4, 6, or even over 8 in my case. Could this program have other perks? Sure, why not, I mean you are showing a company that you are indeed loyal to them already, would it be that hard to offer you more than they would a newer customer? I know some people might say, they are just a company, what makes them feel they have to reward you for your loyalty? I am sure anyone could argue back and forth on this all day, but in the end all that should really matter to them is that you are giving them your money rather than you giving another carrier money instead of them.
Every time I see a great new deal for T-Mobile, it is almost always just for new customers more than half the time, and the other half of the time for existing customers you can only get it if you are eligible for an upgrade. This is just wrong and should not be the case for long time customers. I do understand why in its current state but also 2 years is just a long time in today’s world.
The phone I currently have is the Samsung Galaxy S Vibrant and I bought it Day-1 at the T-Mobile store on July 15th, 2010. I absolutely love this phone, the problem? No official updates, period. There also seems to be none coming out out the foreseeable either. Before this phone I bought the T-Mobile G1 about a month after its release and used it up until the Samsung Galaxy S Vibrant.
But with that said on no official updates, you can still get the latest Android version (or almost latest sometimes) over at the XDA Developers forums because of the great community of developers working together to still bring us updates for all our Vibrant phones. There are some developers right now, one in particular by neobuddy, already providing a Android 4.0 rom (ICS Passion) to the Vibrant. It is still a work in progress and while I have not personally tested it yet, has had for the most part great feedback from the community. I am waiting for another release or two post 8.0 until I flash mine but at the moment, it seems like it is really stable to use now.
I just wish there were plans to bring an official update to our Vibrant. Now why will they not provide an update? Simple answer, because T-Mobile considers it an ancient phone, so why provide an update when they longer support or sell it. They would rather you pay, likely more money too, to get the latest and greatest phone instead. They make money that way.
I still want the Samsung Galaxy S II (S2) “Hercules” branded T-Mobile phone though, even when I do get Android 4.0 on my Vibrant because of the latest hardware inside of it such as the 8.0 MP camera, flash, front facing camera, screen size, and so forth inside of it.
Do you feel as if T-Mobile should have some type of loyalty program? If so, why? What would you love to see them offer in such a program?
Update 12/13/2011: Samsung has stated that we will not be getting Android 4.0 on any Galaxy S phone because of TouchWiz as well as the Galaxy Tab. Source: CNET and other many sites.